FAQ
Find quick answers to common questions
What is infusion therapy?
Infusion therapy is the administration of medications, fluids, or nutrients through an intravenous (IV) line or injection when oral medications are not appropriate or effective.
What conditions can be treated with infusion therapy?
We provide infusion services for a wide range of acute and chronic conditions, including autoimmune disorders, neurological diseases, infections, immune deficiencies, gastrointestinal disorders, osteoporosis, and other specialty conditions.
Where can I receive my infusion?
Depending on your treatment plan, insurance coverage, and clinical needs, therapy may be administered in our infusion center or in the comfort of your home through our home infusion program.
Will my insurance cover infusion therapy?
Most infusion therapies require a benefits review and, in some cases, prior authorization. Our team will verify your coverage and discuss any expected out-of-pocket costs before treatment begins.
Do I need a physician referral?
Yes. A referral from your healthcare provider is typically required before treatment can begin.
How do I get started?
Once we receive your referral, our team will coordinate benefits verification, obtain any required authorizations, and contact you to discuss next steps and scheduling.
What is home infusion therapy?
Home infusion therapy allows patients to receive prescribed infusion medications in the comfort of their own home while remaining under the supervision of our clinical team.
Will I have to administer the medication myself?
Not always. Depending on the medication and your treatment plan, a nurse may administer the therapy, or patients and caregivers may be trained to safely administer medications at home.
How will I receive my medications and supplies?
Vital Care of Florence will coordinate shipment or delivery of your medications and supplies directly to your home.
Do I need to call every time I need medication?
No. Our team proactively monitors refill schedules and will contact you before your next shipment is due.
I am currently receiving infusions elsewhere. How do I transfer my care to Vital Care of Florence?
Our team can help coordinate the transfer process. We will work with your provider, obtain necessary medical records, verify benefits, and arrange continuation of therapy when appropriate.
What should I do when my treatment has been completed?
Please contact us at 843-954-0010 when your provider informs you that your treatment is complete so we can coordinate the next steps in your care.
Do let us know if any of the following occur:
- Your provider has made changes to your medication, dose, frequency, or treatment plan.
- Your provider informs you that your therapy has been completed.
- You are admitted to the hospital or have an emergency room visit related to your condition.
- Your IV access device is removed, replaced, or a new access device is inserted.
- You experience issues with your medication, including leakage, contamination of a sterile port, missed doses, or the need to discard a dose for any reason.
- You anticipate running out of medication or supplies before your next scheduled delivery.
- You are consistently receiving more supplies than needed or have unused supplies remaining.
- Your insurance coverage, address, phone number, or other contact information changes.
- You plan to travel or be away from home during your treatment.